Three Short Videos from an ITIL Author and Examiner

ITIL, also known as the Information Technology Infrastructure Library, is the global standard for IT best practices. Adopting these best practices — as well as running software that supports them — is extremely important in the IT world. In these videos, ITIL v3 Master Anthony Orr explains how to apply ITIL processes and best practices in your organization. The short videos cover:

  • Problem Management
  • Incident Management
  • Change Management
  • Bonus! DevOps Do's and Don'ts

Orr explains each component of ITIL and offers helpful tips to successfully implement these processes in your organization. In addition, you'll have access to a helpful explanation of DevOps that will help your organization get these initiatives off the ground.


Watch these videos to gain a better understanding of ITIL processes, definitions, and framework. To get instant access, simply fill out the form on this page and watch them at your convenience.